Refund policy
Refund Policy
If you're not completely satisfied with your purchase, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact us at store@alimox.com with your order number and reason for return. We will provide you with return instructions.
Non-Returnable Items The following items cannot be returned:
- Screen protectors that have been installed or show signs of use
- Items damaged due to improper installation
- Sale or clearance items
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items If you received a damaged or defective item, please contact us within 7 days of delivery at store@alimox.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Exchanges We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at store@alimox.com.
Late or Missing Refunds If you haven't received your refund within 10 business days, please first check your bank account, then contact your credit card company or bank. If you've done all of this and still have not received your refund, please contact us at store@alimox.com.